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Returns and Exchanges:

Please Note :  Shipping cost is an estimate based on weight, cost may vary on large or unusual package dimensions.

Conditions for Returns:

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days.
  • The Goods are in the original packaging.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods:

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: A-902, Bloch H, North Nazimabad, 75950, Karachi, PK. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Returns with a receipt:

Merchandise returned accompanied by original receipt in resalable condition may be refunded to original tender. Original credit and/or debit card (if applicable) must be presented to process refund. Any transactions over PKR 4,000 when returning or Exchanging to credit card or cash will require an I.D. with name and address to be presented.

Returns without a receipt:

For merchandise returned without receipt, in resalable condition, a store credit note will be issued. Store credit note amount will be for lowest sale price in the last 3 months.

Your Order Cancellation Rights:

You are entitled to cancel Your Order within 7 days without giving any reason for doing so. The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Shipping from PAKISTAN:

Shipping restrictions may apply to certain products and destinations. 

Shipping Options Delivery Time Price
Standard Shipping Delivery in 3 – 7 working days PKR 200.00
Free Shipping Delivery in 3 – 7 working days PKR 0.00

FOR ON-LINE FREE SHIPPING PROMOTIONS

Disclaimer: Customers are responsible for all shipping charges for any returned products under the FREE SHIPPING promotion. Solutions can arrange for any products to be picked up from customers, any corresponding return shipment fees will be deducted from the amounts refundable. Customers also have the option to ship products back to Solutions after receiving an authorization using their preferred courier, however, charges must be PREPAID, otherwise returns will not be accepted.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us:
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